Customer Support

Local HVAC Support You Can Count On

When you choose Advanced HVAC, you’re not dealing with a distant call centre — you’re working with a local, family-operated Ottawa company that answers the phone. Whether you need to schedule service, ask a warranty question, or get help with an existing system, our team is here for you.

For heating and cooling emergencies, our support line runs 24 hours a day, 365 days a year. No heat on the coldest night of the winter or no AC during a heat wave? Call 613-833-9963 and a real technician will help. For non-urgent questions, service requests or warranty help, reach out any time and we’ll respond quickly.

Backed by 100+ years of combined experience, an A+ BBB rating, and a 4.8-star average from 700+ reviews, our support is built on the same values as our service: honesty, responsiveness and treating every customer like a neighbour.